Privacy policy

Privacy policy

This privacy statement was last edited on 22-08-2024

ProSolve Trading, established at the Netherlands, 5627BK, Armagnaclaan 27, Eindhoven, is responsible for the processing of personal data as shown in this privacy statement.

Contact details:
fidgetsyndicate.com
The Netherlands, 5627BK, Armagnaclaan 27, Eindhoven
+31643479371
The Data Protection Officer of ProSolve Trading can be reached via support@prosolvetrading.com

Personal data we process

ProSolve Trading processes your personal data because you use our services and/or because you provide them to us yourself. Below you will find an overview of the personal data we process, among other things:

- First and last name
- Gender
- Date of birth
- Address details
- Phone number
- Email address
- IP address
- Bank account number
- Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone
- Location data
- Details about your activities on our website
- Data about your browsing behavior across different websites (for example because this company is part of an advertising network)
- List of customer contact details via an app
- Internet browser and device type

Special and/or sensitive personal data that we process

ProSolve Trading processes without any special and/or sensitive personal data from you. Our website and/or service does not intend to collect data about website visitors who are under the age of 16. Unless they have permission from parents or guardians. However, we cannot check whether a visitor is older than 16. We therefore recommend that parents be involved in their children's online activities, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal data about a minor without that permission, please contact us at support@prosolvetrading.com, and we will delete this information.

For what purpose and on the basis of which we process personal data

ProSolve Trading processes your personal data for the following purposes:

- The handling of your payment
- To be able to call or e-mail you if necessary to carry out our services
- Inform you about changes to our services and products
- Offer you the opportunity to create an account
- To deliver goods and services to you
- ProSolve Trading analyzes your behavior on the website to improve the website and tailor the range of products and services to your preferences.
- Sending our newsletter and/or advertising brochure
- ProSolve Trading tracks your surfing behavior across various websites with which we tailor our products and services to your needs.
- ProSolve Trading also processes personal data if we are legally obliged to do so, such as data we need for our tax return.

How long we keep personal data

ProSolve Trading does not retain your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected.

Sharing personal data with third parties

ProSolve Trading does not sell your data to third parties and only provides it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. With companies that process your data on our behalf, we conclude a processor agreement to ensure the same level of security and confidentiality of your data. ProSolve Trading remains responsible for this processing.

Cookies, or similar techniques, that we use

ProSolve Trading uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. ProSolve Trading uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work properly and to optimize it. In addition, we place cookies that track your browsing behavior so that we can offer customized content and advertisements. On your first visit to our website, we have already informed you about these cookies and asked for permission to place them. You can opt out of cookies by setting your internet browser to no longer store cookies. In addition, you can also delete all information previously stored via your browser settings. Cookies are also placed on this website by third parties. These are, for example, advertisers and/or the social media companies. We improve our products and advertisements by using Microsoft Clarity to see how you use our website. By using our site, you agree that we and Microsoft may collect and use this information.

View, change or delete data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to data processing or object to the processing of your personal data by ProSolve Trading and you have the right to data portability. This means that you can submit a request to us to send the personal data we have from you in a computer file to you or another organization mentioned by you. You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to support@prosolvetrading.com. To ensure that the request for inspection has been made by you, we ask you to send a copy of your ID with the request. In this copy, make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black. This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks. ProSolve Trading would also like to point out that you have the option of filing a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we secure personal data

ProSolve Trading takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized alteration. If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service or via support@prosolvetrading.com